Privacy & Cookies Policy

Last updated: 3 December 2025

1. Who we are

This Privacy & Cookies Policy explains how Geonet Mobile (“Geonet”, “we”, “us”, “our”) collects, uses and protects your information when you use:

• our website geonetmobile.com and any sub-pages; and
• our Geonet eSIM mobile applications and related services (together, the “Services”).

For the purposes of the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018, Geonet Mobile is the “data controller” of your personal data.

You can contact us about privacy or data protection at:

Email: [email protected]
Chat: WhatsApp +44 20 8073 0890

2. What this policy covers

This policy explains:

• what personal data we collect;
• how and why we use it;
• how cookies and similar technologies are used on our website;
• the lawful bases we rely on;
• who we share data with and when;
• how long we keep it; and
• your rights under UK data protection law.

3. Personal data we collect

Depending on how you use our Services, we may collect the following types of information:

• Identity and contact details – such as your name, email address, phone number, country of residence and account credentials.
• Account and service data – eSIM plan details, usage information, top-ups, order history, support tickets and your preferences (for example, language or marketing preferences).
• Payment information – limited payment details (for example transaction references) processed via our payment providers. Card details are usually handled directly by the provider and not stored by us.
• Technical and device data – such as IP address, device model, operating system, app version, browser type and basic diagnostics or crash information.
• Usage data – information about how you interact with our website and app, such as pages visited, buttons clicked, referral source and time spent on pages.
• Communications – messages you send to us by email, chat or social media, and any feedback or reviews you provide.

4. How we collect your data

We collect data in three main ways:

• Directly from you – for example when you create an account, buy an eSIM plan, contact support or take part in a promotion.
• Automatically – via cookies, SDKs and similar technologies when you browse our website or use our app (see the “Cookies & similar technologies” section below).
• From third parties – such as analytics providers, advertising partners, app stores or payment providers, where this is consistent with your settings and the law.

5. How and why we use your data (lawful bases)

We only use your personal data where we have a lawful basis to do so. This will usually be one of the following:

• Contract – to provide our Services to you, including creating and managing your account, delivering eSIM plans, handling billing and providing support.
• Legitimate interests – for example to improve and secure our Services, prevent fraud and abuse, understand service performance and respond to your enquiries where these interests are not overridden by your rights.
• Legal obligations – to comply with laws and regulatory requirements, including telecoms, tax, accounting and anti-fraud rules, and to respond to lawful requests from authorities.
• Consent – for example for certain types of marketing, and for non-essential cookies and similar technologies used for analytics and advertising.

In practice, we may use your data to:

• set up and manage your Geonet account;
• deliver eSIM plans and related connectivity services;
• process payments and manage subscriptions or promotions;
• provide customer support via email, app or chat;
• monitor and improve the performance and security of our website and app;
• send important service messages (for example changes to terms, service disruptions); and
• send marketing communications where permitted or where you have consented.

6. Cookies & similar technologies

Our website uses cookies and similar technologies (such as tags, pixels or local storage) to improve your experience and to help us understand how the site is used.

6.1 What are cookies?

Cookies are small text files that are placed on your device when you visit a website. They allow the site to recognise your device and store certain information about your preferences or past actions.

6.2 Types of cookies we use

• Strictly necessary cookies – required for the site to function securely and correctly (for example, page navigation, security features, basic preferences). These do not require your consent but we still explain them here.
• Analytics and performance cookies – to understand how visitors use the site (for example, which pages are most popular, how people arrive at the site and if there are errors). These are only used if you accept non-essential cookies.
• Advertising and measurement cookies – to help us measure the performance of our marketing campaigns and, in some cases, show more relevant ads on other platforms. These are also non-essential and only used with your consent.

6.3 Cookie consent and controls

When you first visit our site, you may see a small control or icon inviting you to review and choose your cookie preferences. You can:

• accept all non-essential cookies; or
• decline non-essential cookies (we will still use strictly necessary cookies).

Your choice may be remembered using a cookie and/or local storage entry on your device so we don’t ask you again every time, unless something important changes.

You can also control cookies using your browser settings, for example by blocking or deleting cookies. If you do this, some parts of our site may not function correctly.

6.4 Third-party cookies

Some cookies and similar technologies on our site may be set by third parties, such as analytics providers, advertising networks or social platforms. These providers have their own privacy and cookie policies which we encourage you to review.

7. Sharing your data

We do not sell your personal data. We may share it with:

• Service providers and processors – for example, hosting providers, payment processors, analytics providers, customer support tools and communications platforms, who help us deliver the Services.
• Telecoms and connectivity partners – where necessary to provide roaming connectivity and eSIM services in different countries.
• Professional advisors – such as lawyers, accountants or auditors where required.
• Authorities and regulators – where we are legally required to do so, or where disclosure is necessary to protect our rights, your safety or the safety of others.
• Business transfers – if we are involved in a merger, acquisition or similar corporate event, your data may be transferred as part of that transaction, subject to appropriate safeguards.

8. International transfers

Because we work with global telecom and technology partners, your data may be transferred to and processed in countries outside the UK. Where this happens, we take steps to ensure appropriate safeguards are in place, for example by using standard contractual clauses or working with partners in countries that have adequate data protection laws.

9. How long we keep your data

We keep your personal data only for as long as necessary for the purposes described in this policy, including to:

• provide the Services to you;
• meet legal, tax and accounting requirements; and
• resolve disputes and enforce our agreements.

Retention periods vary depending on the type of data and our legal obligations. We review our retention periods regularly and either anonymise or securely delete data when it is no longer needed.

10. Your rights

Under UK data protection law, you have a number of rights in relation to your personal data. These include: :contentReference[oaicite:1]{index=1}

• Right to be informed – to be given clear information about how we use your data (this policy is part of that).
• Right of access – to request a copy of the personal data we hold about you.
• Right to rectification – to ask us to correct inaccurate or incomplete data.
• Right to erasure – to ask us to delete your personal data in certain circumstances.
• Right to restrict processing – to ask us to limit how we use your data in certain situations.
• Right to data portability – to receive your data in a structured, commonly used, machine-readable format and to transmit it to another provider where technically possible.
• Right to object – to object to certain types of processing, including direct marketing.
• Rights related to automated decision-making and profiling – where applicable.

You also have the right to withdraw your consent at any time where we rely on consent (for example for marketing or non-essential cookies). This will not affect the lawfulness of processing carried out before you withdrew consent.

To exercise any of these rights, please contact us using the details in section 1. We may ask for information to verify your identity before responding. We aim to respond within one calendar month, or as required by law.

11. Marketing communications

If you opt in, we may send you emails, push notifications or messages about new plans, promotions or updates. You can opt out at any time by:

• using the unsubscribe link in our emails;
• changing your preferences in the app (where available); or
• contacting us at [email protected].

12. Security

We use technical and organisational measures designed to protect your personal data against unauthorised access, loss, misuse or alteration. No system can be guaranteed 100% secure, but we work to keep our systems up to date and to limit access to personal data to those who need it.

13. Children

Our Services are not intended for children under 18 and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will take appropriate steps to delete it.

14. Changes to this policy

We may update this Privacy & Cookies Policy from time to time, for example to reflect changes in our Services, technology or legal requirements. When we make material changes, we will update the “Last updated” date at the top of this page and may provide additional notice (for example in-app or on the website).

15. How to contact us or make a complaint

If you have any questions about this policy or how we handle your data, please contact us at [email protected].

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you are unhappy with how we use your personal data. We would, however, appreciate the chance to deal with your concerns first.

Information about how to contact the ICO is available at ico.org.uk.