Geonet Mobile Travel eSIM Help Desk

Help Desk

At Geonet Mobile, we take pride in our efficient and experienced eSIM support team.

If you require technical assistance, we recommend checking our FAQs before reaching out to us, as you may find the answer you’re looking for there. However, if you are unable to find an answer on our FAQ please feel free to contact us via email or message us on WhatsApp for swift support.

Customer Service: [email protected]

Customer Service WhatsApp: Chat with support

Customer Service: +442080730890

Note: Our agents will never ask for personal information such as passwords or credit card details.

Frequently Asked Questions

What is eSIM?

An eSIM is a digital version of a SIM card that can be activated through an activation code or by scanning a QR code. It can be used as a replacement for or alongside a physical SIM card. However, it is important to confirm compatibility with your device before obtaining an eSIM.

Once registered, the eSIM becomes usable right away. It is essential to have a stable internet connection during the activation procedure. This technology helps to reduce unnecessary waste.

You can retain your current number and physical SIM card, simply disable data roaming on your existing SIM and enable data roaming on Geonet Mobile eSIM, eliminating the hassle and costs of traditional roaming options.

How long does it take for a new eSIM to activate?

Our partner networks typically activate new eSIM data plans in under 20 seconds. However, this may vary depending on the network coverage in your specific location. Once you purchase an eSIM from Geonet Mobile app, you can immediately activate your plan.

To activate your eSIM, please access the Geonet mobile app and go to “My Esims” and then “Plan Details.” From there, click on “Activate eSIM” and follow the provided instructions to complete the process.

Where can I view my data usage?

To view your current data usage, open the Geonet Mobile App and click on “My eSIMs” followed by “Plan Details”.

How secure is eSIM data?

eSIM data connectivity is extremely secure. It provides a reliable and safe mobile data connection that is far more secure than public Wi-Fi and other alternatives.

eSIM data plans are ideal for all applications, from calls and texts to email, netflix, gaming, social media, web browsing, video conferencing, and corporate VPN connectivity.

Are there any subscriptions included in my plan?

No contract or subscription required. With our flexible data option, you only pay for what you use, whenever you need it.

Which phones are compatible eSIMs?

There are numerous smartphones, such as Apple, Samsung Galaxy, and Google Pixel, that now offer eSIM support, regardless of whether they are new or old models.

Here is a complete list of phones that are compatible with eSIM. Compatible Phones List

How to recharge my plan?

Easily recharge your data plan in just a few steps.

1. Open the Goenet Mobile app.
2. Select the My eSIM section.
3. Click on the Recharge option and add pay as you go data when you need it.